Legal

Privacy Policy

Last updated: January 1, 2025

The DriverReady Privacy Policy outlines the privacy practices of DriverReady’s Services and Software (as defined in our General Terms of Use) wherever we display or reference this policy.

If you are a resident of North America, your relationship is with DriverReady, LLC (DriverReady U.S.), and the laws of Connecticut and the United States apply.

Please note that to use our Services and Software, you acknowledge that DriverReady will transfer your personal information across national borders and to other countries where DriverReady and its partners and providers operate, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries where permitted by law, and we will take steps intended to ensure that your personal information continues to receive appropriate protections. For more information, please see the section “Does DriverReady transfer my personal information across national borders?”

If the content or information that you store in DriverReady Services and Software contains personal information of other individuals, you must be legally permitted to disclose the personal information to DriverReady.

Summary of Key Points

Where your consent is required, we will obtain your permission before (i) sending you news and promotional material about DriverReady; (ii) accessing information stored on your device relating to your use of, and engagement with, Services and Software (e.g., DriverReady Connect meetings) and crash reports; and (iii) analyzing your content. You can withdraw your consent to such activities at any time.

This policy explains when we process personal information for our legitimate interests. You can ask us to stop processing this information.

We use your personal information to enable you to register with DriverReady and to provide you with our Services and Software, and other products or services that you request.

We provide interactive features that engage with social media sites, such as Facebook. If you use these features, these sites will send us personal information about you.

We use cookies and other technologies to track the use of our Services and Software. If you are using our website in a browser, this information is also available in our Cookies Policy.

There are several places within DriverReady’s Services and Software that allow you to post comments, upload pictures, or submit content which will be publicly available where you choose to participate in these activities. We also disclose personal information to other companies in the DriverReady family and with advertising and sales partners consistent with your choices. We also disclose information with third parties we engage to process personal information on our behalf or when such sharing is required by law, or in certain other situations.

What information does DriverReady collect about me?

DriverReady ID, Registration, and Customer Support

When you register to use a DriverReady Service, create a DriverReady ID, purchase a license to our Services and Software, or contact us for support or other offerings, DriverReady collects information that identifies you. This includes:

Identifiers and Contact Information, such as:

Name
Email address
Telephone number
Postal or Physical Address
Country

Commercial and Transaction Information, such as:

Payment/billing information (where an app or website is 'paid for')

Licenses purchased

Eligibility information (e.g., student or teacher identification for student and teacher editions of apps)

Content of and information provided through customer support and other communications (e.g., recorded customer and technical support calls and stored content of your correspondence with us via our website, chat features, phone and video calls, emails, and other channels)

Types of Services and Software of interest.

Professional, Education or Other Demographic Information, such as:
Date of birth
Company or school name
Title
Occupation
Job function
Expertise

Company details, such as the size, industry, and other information about the company where a user may work (when the user has provided the company name)

Analytics or Other Electronic Network Activity, such as:

IP address
Browser
Mobile Device ID
Browser extensions connected to your DriverReady accounts
Inferred Information

To help keep our databases current and to provide you with the most relevant content and experiences, we may infer or generate information based on the information we collect or combine information provided by you with information from third-party sources, in accordance with applicable law. For example, the size, industry, and other information about the company you work for (where you have provided the company name) will be obtained from sources including professional networking sites and information service providers. We may also infer, generate, or collect and receive information from third parties, including partners, and from publicly accessible sources, for purposes that include detecting, preventing, or otherwise addressing fraudulent, deceptive, or illegal activity, misuse of our Services and Software, security or technical issues, as well as protecting against harm to the rights, property, or safety of DriverReady and our employees, our users, children, or the public.

DriverReady Services and Software

We collect information you provide to us (e.g., when you access and use our Services and Software) or permit us to collect (e.g., as part of a third-party integration). We also collect or generate information about how you access and use our Services and Software, including when you use a desktop or mobile app feature that takes you online (such as a photo syncing feature). Depending on the Services and Software you access and use, this information may be associated with your device or browser, or it may be associated with your DriverReady account or content. It includes:

Analytics or Other Electronic Network Activity, such as:

IP address

Browser and device information, including browser and device type, settings, unique identifiers, version, language settings, and configuration

Webpage that led you to a DriverReady website

Search terms entered into a search engine which led you to a DriverReady website

Use and navigation of Services and Software, including how you interact with DriverReady websites (collected through cookies and similar technologies, or by DriverReady servers when you are logged into the app or website)

Analysis of your use and navigation of the Services and Software as well as your content

Professional, Education or Other Demographic Information, such as:

Profile information (e.g., account profile, public profile)

Commercial and Transaction Information, such as:

Content that includes personal information which is sent or received using an online feature of DriverReady Services and Software, or which is stored on DriverReady servers, such as documents, photos, videos, activity logs, direct feedback from you, metadata about your content, user-generated requests such as search terms, prompts (e.g., text, images, videos, audio, etc.), inquiries, feedback, and other information you may disclose when you access or use our Services and Software as well as any information the Services and Software returns in response to such requests.

Sensitive Personal Information, such as:

Biometric identifiers or information as defined under US laws (e.g., face prints and voice prints from your user content, as defined in the DriverReady General Terms of Use) and precise geolocation. Where required by law, we will seek any required permissions from you prior to any such collection. See the DriverReady Acting on Your Behalf and How we analyze your content to deliver features requested by you sections below for more information.

When you use DriverReady or receive updates, we collect analytics or other electronic network activity information, such as your device (manufacturer, model, IP address), the DriverReady (version, date of activation, successful and unsuccessful updates), and your product serial number (e.g., where this is required before you can start using your product).

DriverReady Emails

Emails we send you may include a technology (called a web beacon) that collects analytics or other electronic network activity, such as whether you have received or opened the email, or clicked a link in the email. If you do not want us to collect this information, you can opt out of receiving DriverReady marketing emails.

DriverReady Online Advertising

DriverReady advertises online in a variety of ways, including displaying DriverReady ads to you on other companies' websites and apps and on social media platforms, such as Facebook and LinkedIn. DriverReady websites use cookies, pixels, and similar technologies provided by our own company and other companies that allow us to gather additional information to measure and improve the effectiveness of our advertising. We collect analytics or other electronic network activity information such as:

Which ads are displayed
Which ads are clicked on
Where the ad was displayed

Buttons, Tools, and Content from Other Companies

DriverReady Services and Software may include buttons, tools, or content that link to other companies’ services (for example, a Facebook 'Like' button). We may collect information about your use of these features, such as content “liked” and address information in Google Maps. In addition, when you see or interact with these buttons, tools, or content, or view a DriverReady web page or app containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

DriverReady websites may implement Google reCAPTCHA Enterprise to help prevent spam and abuse. reCAPTCHA Enterprise collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for general security purposes. Your use of reCAPTCHA Enterprise is subject to Google’s Privacy Policy and Terms of Use.

DriverReady Social Networking Pages and Social Sign-On Services

You can sign into some DriverReady Services and Software using a social networking account, such as a Facebook account. Where you give appropriate permissions, we will receive contact and identifier information about you from your social networking account, such as name, country, and basic demographic information.

DriverReady has its own pages on many social networking sites. We will collect information which you have made publicly available on your social networking account, such as name and interests in our products and services, when you interact with our social networking pages. The social networking sites may provide statistics and insights to DriverReady, which help us understand the types of actions that people take on our pages. Where applicable, DriverReady and the social media site(s) have entered into an arrangement that determines our respective responsibilities.

DriverReady Acting on Your Behalf

In certain instances, DriverReady is acting only on your behalf for personal information collected and processed by our services (for example, for the address book contacts shared by users when entering recipient information). In such cases, DriverReady is acting only on your instructions to facilitate the Service requested by you, and you will be responsible for the information shared. In these instances, we will inform you through in-app notifications or other in-time communications. If you submit any information relating to other people to us or to our service providers in connection with your use of DriverReady apps or websites, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy.

How does DriverReady use the information it collects about you, and what are the legal bases for these uses?

DriverReady uses the information we collect about you for the following purposes:

To fulfill a contract, or take steps linked to a contract:

This is relevant where you register to use a DriverReady app or website (whether paid, or as a free trial). This includes:

Providing you with the DriverReady Services and Software for which you have registered, and any other services or products that you have requested.
Administering product or platform skill/knowledge courses and other content, including testing and certifications (as applicable).
Verifying your identity.
Processing payments.
Sending you necessary communications (for example, related to payments or expiration of your subscription).
Providing customer service or support.

As required by DriverReady to conduct our business and pursue our legitimate interests, in particular:

Providing you with the DriverReady Services and Software for which you have registered and any other products and services you have requested.
Analyzing your use and measuring the effectiveness of our Services and Software, including recordings, to better understand how they are being used so we can improve them and engage and retain users.
Sending you information about DriverReady products and services, special offers, and similar information, and sharing your information with third parties for their own marketing purposes (where your consent is not required).
Analyzing your use and navigation of our Services and Software, your content, your profile information, and your interaction with our communications, through both automated (e.g., machine learning) and manual methods to tailor, customize, and improve the Services and Software, and marketing communications.

Analyzing your use and navigation of our Services and Software, as well as your content and metadata about your content through both automated (e.g., machine learning) and manual methods to:

Detect and prevent fraudulent, deceptive, or, illegal activity, or misuse of our Services and Software (where your consent is not required).

Improve our Services and Software, and the user experience (where your consent is not required, and subject to settings we may provide you, including those described here).

Diagnosing problems in our Services and Software.

Detecting, preventing, or otherwise addressing fraudulent, deceptive, or illegal activity, and misuse of Services and Software, security or technical issues, as well as protecting against harm to the rights, property or safety of DriverReady, our users, or the public.

Conducting surveys and market research about our customers, their interests, the effectiveness of our marketing campaigns, and customer satisfaction (unless we need consent to undertake such surveys, in which case we will only do this with your permission).

Investigating and responding to any comments or complaints that you may send us.

Checking the validity of the sort code, account number, and card number you submit if you use a credit or debit card for payment, in order to prevent payment fraud or other illegal or deceptive payment practices (we use third parties for this.

Sharing account information registered under a business email address with employers for account migration purposes.

Combining with other data we may have about how you interacted with our products and services when logged out or logged in, in order to provide a more seamless experience, show you the most relevant content and services, and for marketing purposes, with your consent where required.

If we merge with or are acquired by another company, sell a DriverReady website, app, or business unit, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to the prospective purchaser, our advisers and any other prospective purchaser's advisers and will be one of the assets that is transferred to the new owner.

In connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of information in connection with government agency requests, legal process or litigation).

Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

If legitimate interest is not an available legal basis in a particular jurisdiction, we will engage in the processing activities described above on a legal basis that is available in that particular jurisdiction.

Where required, when you give DriverReady your consent or otherwise consistent with your choices:

Sending you information about DriverReady products and services, special offers and similar information, and sharing your information with third parties for their own marketing purposes.

Placing cookies and using similar technologies in our Services and Software and in email communications, in accordance with our Cookies Policy and the information provided to you when those technologies are used.

Accessing information stored on your device relating to your use of, and engagement with, Services and Software (e.g., DriverReady Connect meetings) and crash reports.

Accessing information stored on your device which you allow us to receive through device-based settings (e.g., photos, location and camera) in order to provide certain functionality within our Services and Software.

Analyzing your use and navigation of the Services and Software or your content (including metadata about your content) using techniques such as machine learning in order to detect and prevent fraudulent, deceptive, or illegal activity or misuse of the Services and Software, and improve our services and the user experience; and

Allowing you to participate in sweepstakes, contests, and similar promotions and to administer these activities.

On other occasions where we ask you for consent, we will use the information for the purposes which we explain at that time. Where we rely on consent to process information, you can withdraw your consent to such activities at any time.

For legal reasons:

Responding to requests by government or law enforcement authorities conducting an investigation.

Using or disclosing information as reasonably necessary to detect, prevent, or otherwise address fraud, security, potential deceptive or illegal activities, misuse of Services and Software, or technical issues and software piracy (e.g., to confirm that software is genuine and properly licensed), helping to protect you as well as DriverReady.

Where this processing and these disclosures are not strictly required by law, DriverReady may rely on its legitimate interests, where available, and those of third parties described above.

Does DriverReady disclose my personal information to others?

Disclosing to other Data Controllers

We will disclose your personal information within the DriverReady family of companies for the purposes identified above (see a list of DriverReady entities and our acquired companies).

We will also disclose your personal information with other third-party data controllers with your consent (where necessary) or to provide any product or service you have requested (e.g., third-party integrations). The types of third parties your information may be disclosed to include: our resellers and other sales and advertising partners, retailers, advertisers, ad agencies, advertising networks and platforms, information service providers, fraud monitoring and prevention providers, and publishers. In some cases, in order to show you more relevant ads, we disclose with social media platforms and other advertising partners, information about actions you take on our websites and apps, such as which pages you visit and which ads you saw. These parties may be joint controllers for this processing.

Third-party data controllers may also use DriverReady products and services to collect and process your personal information. If you are using an email address that is associated with a business domain (e.g., yourname@businessname.com) to access DriverReady's Services and Software, or if you were invited to use the Services and Software by a business, we may provide your personal information to that business.

Disclosing for Fraud Prevention, Safety and Security Purposes

We will disclose personal information to companies that help us run our business to detect, prevent, or otherwise address fraud, deception, illegal activity, misuse of DriverReady Services and Software, and security or technical issues.

Additionally, we will disclose personal information to companies, organizations, government authorities, or individuals outside of DriverReady if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to detect, prevent, or protect against such fraudulent, deceptive, or illegal activity, misuse of our Services and Software, or security or technical issues, or where it is reasonably necessary to protect from harm the rights, property or safety of DriverReady and our employees, our users, children, or the public as required or permitted by law.

Disclosing to Data Processors

We will also disclose your personal information to companies that help us run our business by processing personal information on behalf of DriverReady for the purposes identified above. Such companies (including those that may record or store communications) include providers of customer support services, chatbots, session replay partners who provide services that recreate a web or app session showing meaningful insight into a visitor’s experience, providers of analytics technologies that record and analyze your interaction with our websites to help us improve your experience, providers of artificial intelligence technologies that record and analyze your content or communications, payment processing services, fraud monitoring and prevention, detecting and preventing deceptive or illegal activity or misuse of our Services and Software, email, social media, and other marketing platforms and service providers, and hosting services. We require these companies to protect your personal information consistent with this Privacy Policy.**

Other Information Disclosure

DriverReady may also disclose your personal information:

When you agree to the disclosure

When we have a good faith belief that we are required to provide information in response to a subpoena, court order, or other applicable law or legal process, or to respond to an emergency involving the danger of death or serious bodily harm;

If we merge with or are acquired by another company, sell a DriverReady website, app, or business unit, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to the prospective purchaser, our advisers and any prospective purchaser's advisers and will be one of the assets that is transferred to the new owner.

We may disclose or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use the DriverReady Experience Cloud.

Is my personal information displayed anywhere on DriverReady’s websites or applications?

For example, when users post content on message boards, online chats, blogs, and Community Forums, the information posted by the user will become public. Some online content may remain accessible publicly even after DriverReady fulfills a request to delete the poster’s personal information.

Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post. Please note that when you post messages on certain user forums on our websites and app, your email address or name and/or profile photo may be included and displayed with your message. You can find more information about managing your public profile here. To remove content you have shared on our Services and Software, please use the same feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user who invited you has full control. If you have questions or concerns about this, please contact us.

Is my personal information secure?

We work hard to protect your personal information. We employ administrative, technical, and physical security controls where appropriate, such as encryption, 2-step verification, and appropriate contractual confidentiality obligations for employees and contractors.

Where does DriverReady store my personal information?

Your personal information and files are stored on DriverReady’s servers and the servers of companies we engage to provide services to us.

Does DriverReady transfer my personal information across national borders?

The main locations where we process your personal information are the US, but we also transfer personal information to all other countries in which DriverReady or its affiliates, providers, and partners operate. We carry out these transfers in compliance with applicable laws – for example, by putting data transfer agreements in place to help protect your personal information.

Disclosing for Fraud Prevention, Safety, and Security Purposes

Additionally, we will disclose personal information to companies, organizations, government authorities, or individuals outside of DriverReady if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to detect, prevent, or protect against such fraudulent, deceptive, or illegal activity, misuse of our Services and Software, or security or technical issues, or where it is reasonably necessary to protect from harm the rights, property, or safety of DriverReady and our employees, our users, children, or the public as required or permitted by law.

Disclosing to Data Processors

Other Information Disclosure

DriverReady may also disclose your personal information:

When you agree to the disclosure;

When we have a good faith belief that we are required to provide information in response to a subpoena, court order, or other applicable law or legal process , or to respond to an emergency involving the danger of death or serious bodily harm;

If we merge with or are acquired by another company, sell DriverReady, or business unit, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to the prospective purchaser, our advisers, and any prospective purchaser's advisers, and will be one of the assets that are transferred to the new owner.

Is my personal information displayed anywhere on DriverReady’s websites or applications?

There are several places within DriverReady’s Services and Software that allow you to post comments, upload pictures, participate in message boards or chats, engage with blogs, share technical information, or submit other content for others to see. Sometimes you can limit who can see what you share, but there are some places where what you share can be seen by the general public or other users of the service. Such information can appear in search engine results or through other publicly available platforms and can be “crawled” or searched by third parties. For example, when users post content on message boards, online chats, blogs, and Community Forums, the information posted by the user will become public. Some online content may remain accessible publicly even after DriverReady fulfills a request to delete the poster’s personal information.

Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post. Please note that when you post messages on certain user forums on our websites and app, your email address or name and/or profile photo may be included and displayed with your message. You can find more information about managing your public profile here. To remove content you have shared on our Services and Software, please use the same feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually, the user who invited you has full control. If you have questions or concerns about this, please contact us.

Is my personal information secure?

Where does DriverReady store my personal information?

Your personal information and files are stored on DriverReady’s servers and the servers of companies we engage to provide services to us.